GONE does not collect viewing history, media filenames, SMB credentials, playback telemetry or advertising identifiers. The website processes purchase email addresses, orders and installation-generated public keys to deliver and manage licenses. Stripe handles payment details. Necessary session cookies protect staff access and purchase recovery. Download metrics count qualifying redirect requests, not people or installations. For announcements, the app reports an anonymous trial, licensed or unknown category and a short-lived delivery token after a popup appears. First-party daily counts record received displays by campaign, revision and category, not unique people. No device identifier, purchase credential, media data or tracking SDK is used for these counts.
We process purchase and license data to fulfil our contract and provide the trial or licensing steps you request. Security and trial anti-reset records serve our legitimate interests in protecting the service and preventing repeat-trial abuse. We retain records needed to meet applicable accounting obligations on the basis of those legal obligations. Our cleanup rules make audit events older than 90 days and download aggregates older than 365 days eligible for deletion. Short-lived verification, recovery and delivered-message records also have cleanup rules. Purchase, license and trial anti-reset records have no automatic deletion date; their retention depends on continuing license administration, abuse prevention and applicable accounting requirements. Announcement display aggregates have no fixed expiry. Display tokens remain valid for at most ten minutes; expired token digests are removed in bounded cleanup batches. The data controller is NEO SOFTWARE SERVICES LTD. Use the postal contact on the Support page for privacy requests; the support mailbox is not yet operational.
Website traffic and campaign measurement
We use first-party measurements to count qualifying public page views, buy and download clicks, and initiated download requests. These are aggregate counts, not unique people or completed installations. We record the referring domain and campaign labels, not the full referring URL. A source and campaign label may also be attached to your purchase order to understand which campaigns lead to sales. This analytics system does not use analytics cookies, browser storage, fingerprinting, visitor identifiers or stored IP addresses. Necessary security, staff and purchase-recovery cookies described above are separate.
We respect Do Not Track and Global Privacy Control by excluding those requests from these measurements and purchase-source attribution. Signed links can carry a source category between pages on our site; they do not identify an individual visitor or track returning visitors. Aggregate web measurements and purchase-source attribution older than 365 days are eligible for deletion by scheduled cleanup. Purchase records follow the separate retention rules above. These measurements do not track video playback, media files or which website source led to an app trial.
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