GONE · https://goneplayer.com

Purchase policy · 15 September 2026

Seller and contact

NEO SOFTWARE SERVICES LTD

Registered in England and Wales · Company number 14303245

Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

support@goneplayer.com is being set up and is not yet available. For support or cancellation requests now, write to our registered office below. Email delivery and email recovery are not available yet.

A GONE 1 license is a one-time USD 39.99 purchase for perpetual entitlement to major version 1 on one active device. There is no subscription. To move the license, deactivate the current Mac while online, then activate your key on the other Mac. Email-based recovery is not available yet. Future paid major upgrades are optional. Check the download page for the current macOS system requirements and feature limitations; Windows is not yet available.

The USD 39.99 price includes any applicable tax. Checkout shows the final total before payment.

Internet access is required to start the 14-day trial, activate a license and periodically verify access. Successful online validation allows up to seven days offline, including after restarting your Mac; a trial never extends beyond its original end date. An expired verification does not remove purchase ownership.

The application is a digital download. After Stripe confirms payment, your license key appears in the browser that started Checkout. Save or download it there: access ends 48 hours after checkout was started, or sooner if that browser session ends or you start a new checkout. No physical goods are sent and there is no delivery charge. Email delivery and email recovery are not available yet.

These terms do not limit consumer rights that cannot lawfully be excluded. Buying, downloading or activating GONE does not waive the 14-day refund policy below. Rights relating to faulty, misdescribed or otherwise non-conforming digital content continue where applicable, including after the voluntary refund period.

For a GONE license purchased from goneplayer.com, you may cancel for any reason and request a full refund within 14 calendar days of purchase. This is our voluntary refund promise and applies even if you have downloaded, activated or used GONE. You do not need to give a reason.

We issue eligible refunds to the original payment method within 14 calendar days of receiving your cancellation request, with no administration fee. Your bank or payment provider may take additional time to show the credit. A full refund ends the associated paid license; stop using that license after it is refunded.

How to request a refund

Send a clear cancellation request to NEO SOFTWARE SERVICES LTD at the registered office below. Include the name and email address used for purchase, the purchase date and an order or payment reference if you have one. We may ask for reasonable proof of purchase to identify the payment. Do not send your full card details or license key. Send postal requests within the 14-day period and keep proof of posting; you do not need to wait for our reply before the deadline.

The 14-day promise is additional to your statutory rights, not a deadline for every legal claim. If digital content is faulty, not as described or does not meet applicable legal requirements, you may have rights to repair, replacement, a price reduction or a refund under the law that applies to your purchase. Nothing here removes those rights or requires you to waive a statutory cancellation right.

Optional cancellation form

You may copy and send this form, or use any other clear statement of cancellation. The form is not required.

To: NEO SOFTWARE SERVICES LTD, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
I hereby cancel my purchase of a GONE license.
Purchase date:
Order or payment reference (if available):
Purchase email:
Customer name and postal address:
Date:
Signature (only if sent on paper):